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Ready to learn more about The 12 Fatal Issues For Small Business? Find the latests nest, insights, and case studies right here, from framework basics, to issue deep dives.

Meet the 12 Fatal Issues #6: Neglecting Customers

You closed the sale. You delivered the work. And then the next prospect got all the attention. Customer neglect is never the plan — it is what happens when acquisition gets a system and retention gets an intention.

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The Client Who Bought Again And Then Went Silent

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Issue #6 Neglecting Customers: What the absence of a retention system is costing you before you can see the number

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